Legal

Privacy Policy

Last updated: July 6, 2026

This Privacy Policy explains how ChongTongPet("we", "us", or "our") collects, uses, shares, and protects information when you visit our website or contact us about our OEM/ODM pet-products manufacturing and supply services. We serve business customers (brands, wholesalers, retailers, importers, and online sellers), and this site is intended for business use.

1. Who we are

ChongTongPet is a pet-products manufacturer and supplier based in Ningbo, Zhejiang, China. For any privacy question or request, contact us at info@chongtongpet.com.

2. Information we collect

Information you give us. When you submit an inquiry, request a catalog, or ask for a quote, we collect the details you provide — such as your name, company name, email address, country/market, product category, quantity, customization needs, your message, and any files you choose to attach (for example artwork or specifications).
Technical information. Our servers automatically record limited technical data such as your IP address, which we use to protect the site (for example, to prevent spam and abuse of our inquiry form).
Cookies and similar technologies. See section 5 below.

We do not sell products to consumers and do not intentionally collect payment-card data through this website.

3. How we use your information

To respond to your inquiries and provide quotes, samples, catalogs, and B2B support.
To communicate with you about your project, orders, and related services.
To operate, secure, and improve our website and services.
To comply with legal obligations and enforce our terms.

Our legal bases for processing (where the GDPR applies) are your consent, our legitimate interests in operating a B2B business and securing our site, and steps taken at your request prior to entering a contract.

4. Marketing

We may reply to your inquiry and, where permitted, follow up about your project. We do not send unrelated marketing without a lawful basis, and you can ask us to stop contacting you at any time by emailing info@chongtongpet.com.

5. Cookies, translation & analytics

Essential cookies are required for the site to function and to remember your cookie choice and preferred language.
Language translation. On-page translation is powered by Google Translate, which may set a cookie to remember your selected language and process page content to translate it.
Analytics cookies. With your consent, we use Google Analytics to understand how visitors use the site so we can improve it. These are only loaded after you choose "Accept all" on our cookie banner. You can withdraw consent at any time by clearing your browser cookies for this site.

6. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the site and respond to you, including:

Google — website translation and, with consent, analytics.
Email delivery provider — to send inquiry notifications to our team and confirmation emails to you.
Hosting and infrastructure providers — to operate the website and store inquiry records securely.

We may also disclose information if required by law or to protect our rights, users, and the public.

7. International transfers

We operate from China and work with buyers worldwide, so your information may be processed in countries other than your own. Where required, we take steps to ensure your information is protected in line with applicable law.

8. How long we keep it

We keep inquiry and business-contact information for as long as needed to serve you and maintain our business relationship, and to meet legal and accounting requirements. When it is no longer needed, we delete or anonymize it.

9. Your rights

Depending on where you live (for example under the EU/UK GDPR or the CCPA), you may have the right to access, correct, delete, restrict, or object to our use of your information, to data portability, and to withdraw consent. To exercise any right, email info@chongtongpet.com. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

10. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data you share with us and to keep your designs and specifications confidential. An NDA is available on request.

11. Children

This is a business-to-business website and is not directed to children. We do not knowingly collect information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above.

13. Contact us

Questions about this policy or your information? Email info@chongtongpet.com or use our contact page. ChongTongPet, Ningbo, Zhejiang, China.